Support coordinator and LAC referrals
For support coordinators and Local Area Coordinators
Referral that takes less than 10 minutes.
CH3CKPOINT is built to fit cleanly into the SC workflow: minimal admin, regular progress reporting and clear billing. Staffing ratios: LOADED sessions run at 1:2, with up to 6 participants and 3 support workers, and social sessions run at 1:3, with up to 6 participants and 2 support workers. Funded from the participant's NDIS plan, mainly Core Supports (social and community participation). Where a participant's goals genuinely match, some supports can be claimed under a Capacity Building item. We confirm the right item at intake, and we only use a Capacity Building item where the support genuinely matches it.
Make a referral
Email us with the participant's first name, your contact details and the service they're interested in. Please check first that the participant (or their parent or guardian) is happy for you to contact us. Don't send their NDIS number, diagnosis or plan details yet. We'll collect those securely at intake. We reply within 2 business days. Because we are not yet NDIS-registered, we'll ask the participant or their plan manager to confirm that the plan is self-managed or plan-managed and that it has the right funding.
Intake & service agreement
We run a 30-minute intake call with participant and family. Baseline assessment completed. Service agreement provided and signed.
12 weeks + exit report
Weekly sessions, a short individual progress report after each session, and an exit report summarising progress against the participant's goals, which they can choose to share at plan review.
Reporting you'll receive (with the participant's consent)
- Session observation logs
- Baseline & exit reports
- Progress measures
- NDIS goal mapping
- A format suited to plan reviews
Missed sessions and leaving
LOADED is run as a Program of Support, following the NDIS pricing rules, and the terms are in the service agreement. Each scheduled session is claimed whether or not the participant attends (face-to-face time only). Participants can exit at no cost on no more than 2 weeks' notice.
After an unannounced stop we claim for no more than 4 consecutive weeks. We never claim ahead of delivery, and never the progress report, Centre Capital or travel for a missed session.
Social, 1:1 and other sessions: no charge with at least 72 hours' notice. Later cancellations and no-shows may be claimed under the short notice cancellation rule, and only when its conditions are met.
Forecast social return: about 3.5:1
This is our own forecast for a program that has not run yet, not a measured result, and it has not been independently checked. Ask us for the method and assumptions.
Ready to refer? Or just want to know more?
We're accepting referrals now. Contact us to check availability, ask questions about billing, book a 15-minute info call for families, or register interest for a hub tour. Every new participant can try one free social session, at no cost to you or your plan, and you do not have to sign up to anything afterwards. Hub tours and free trial social sessions will start shortly before our first program sessions. We will contact you with dates.
Email info@ch3ckpoint.com.au or call 0435 759 867
Deaf, hard of hearing or speech impaired? Contact us through the National Relay Service (accesshub.gov.au) and give our number.
- Self-managed and plan-managed
- No gap fees
- We reply within 2 business days
When you email us, we collect your contact details and anything you tell us, so we can answer you. Our email runs on Microsoft 365, which may store it outside Australia, including in the United States. If you're writing about someone else, please check they (or their parent or guardian) agree, and don't include NDIS numbers or health details until we ask. Read our Privacy Policy. To give feedback or make a complaint, see Complaints and Feedback.